FAQs

Please email us at customercare@solasala.com or live chat with us.


  • For your protection, our team does not have access to your credit card information. So this means that we are unable to add anything else to your order once it's been placed. 


  • We do everything we can to fulfill orders quickly, and unfortunately cannot make updates to an address or shipping method after the order has been placed.


    • Standard: 4-8 business days
    • Not available at this time: Expedited: 2-4 business days
    • Not available at this time: 2 Day: 2 business days
    • Not available at this time: Next Day: 1 business day 

     

    Please note:

    • Processing time for all orders is 7-14 business days
    • Carrier volume and delays, inclement weather, or pandemic guidelines may delay processing and shipping estimates above.
    • In order to be delivered within the above timelines, orders must be placed by 11am CST on weekdays. Orders placed over the weekend or on a holiday will be processed by our fulfillment center as soon as possible on the following business day. Delivery time begins when the package is picked up by the carrier, not when the shipping label is created.

     

    *FedEx, DHL, UPS and USPS do not guarantee weekend delivery and do not deliver on holidays.


  • If the tracking for your order in transit has not been updated in seven business days or more, please reach out to our Customer Happiness team at customercare@solasala.com for further assistance. 


    • To keep your suit looking its best, we recommend hand washing your suit by itself with cold water and a gentle soap. Do not soak, just a quick wash will do!
    • Our suits offer UPF 50+ protection, and they can stand up to sand, sweat, and chlorine. Live wear tests have shown that even after 100+ hours of use in chlorinated water, the fabric retains its shape and compression power. We urge you to wear sunscreen, but be aware that some brands of sunscreen are known to stain swimsuits. We do suggest avoiding sunscreen with Avobenzone as this has been known to stain.
    • Hang dry to keep your suit in tip top shape. This extends the lifetime of your suit by avoiding fiber degradation.

     

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    • Don’t pack wet suits with other garments.
    • Try not to keep your suit balled up for extended periods of time—especially if it's still wet.
    • Certain lotions and sprays may stain suits, so try not to apply them directly to the fabrics. We suggest avoiding sunscreens with Avobenzone as this has been known to stain. 

     


    • There are two things at the root of everything we do: our customers, and our planet. We believe that the companies of the future must have sustainability at the core of their business model to make a lasting impact and do right by the environment. We are not perfect, but we are working toward sustainability at every turn.
    • We work with our partners and design team to prioritize creating collections using sustainable materials and components. For example, our swimwear is made from a luxurious fabric that is crafted from 78% Recycled Polyamide / 22% Lycra. These fabrics are crafted from post-consumer materials and nylon waste—like old fishing nets—that are literally pulled from our oceans.
    • Many of our garments are made with recycled or eco-friendly materials like TENCEL™, TENCEL Modal, and Cupro. Products that are made with traditional materials have a path to sustainability through ongoing fabric development, research and development, and trials. We are constantly striving to refine processes and push ourselves to keep operations and products as environmentally conscious as possible. The only thing more eco-friendly is skinny dipping.

     


    • TENCEL™.: TENCEL™ is produced by environmentally responsible processes from the sustainably sourced natural raw material wood, which grows efficiently. These fibers are certified by the European eco-label Oeko Tex 100 as containing low levels of manufacturing chemicals and byproducts. TENCEL™ branded sustainably-produced fibers have a range of beneficial features including long-lasting softness, enhanced breathability, and biodegradability.
    • TENCEL Modal: TENCEL™ Modal is a brand of natural rayon made from Beechwood trees. During the production process, the used materials are recycled back into the manufacturing system. In use, these fibers uniquely improve comfort thanks to their natural softness.
    • Cupro: Cupro is a vegan, cruelty free, regenerated fabric that is made from recycled cotton linter, a fiber that is too small to be spun and usually thrown away during cotton production. It is touted for having hypoallergenic, anti-static, stretch-tolerant and durable qualities.
    • Cashmere and Wool: Our yarns are sourced from cruelty free wool producers and utilize Oeko-Tex certified dyes.
    • Products Made With Traditional Materials: We're working each and every day to create a path to sustainability through ongoing fabric development, research and development, and trials.

     


    • Our team has developed relationships with our long-term manufacturing partners. We visit our factory partners regularly to ensure that manufacturing our Summersalt collections is done with partners who are committed to the latest certifications across environmental sustainability and ethical labor practices.
    • All of our manufacturing partners have multiple certifications, and collectively our factories have over a dozen international certifications, which acknowledge their ongoing commitment to environmental and social sustainability.

     


    • All of our factories have outstanding certifications. Collectively our factories have over a dozen international certifications acknowledging their sustainability measures across categories like biodiversity, recycling and water neutrality.
    • Most of our factories have the WRAP certification or its equivalent. 
    • Worldwide Responsible Accredited Production (WRAP) is the world’s largest factory-based certification program for manufacturers of clothing and sewn products.
      Many of our factories are leaders in sustainable manufacturing and have obtained the following additional certifications: 
    • The Global Organic Textiles Standard (GOTS,) which is the world's leading processing standard for textiles made from organic fibers. It defines high-level environmental, ecological and social criteria along the entire organic textiles supply chain. 
    • The Business Social Compliance Initiative (BSCI,) which is a voluntary program for suppliers to promote workplace conditions in accordance with human rights, ILO conventions and national labor laws.